Questions and Answers

Links to Additional Information

• Are my possessions safe and secure at Hold It Storage? 

Our site is highly visible because we are located on a major highway.The entire site is enclosed within a barbed wire security fence. Security lighting illuminates the property.  Security cameras are mounted throughout the complex.  You provide your own lock and only you determine who can have the key to your possessions.  We also provide on site management and a resident manager, for added security. 

Entrance to the facility is through a computer controlled security gate.  Access can be gained only by entering a passcode that is issued to those who store here.

• Do you give me a key?
You provide your own lock and key so that you are the only one with access to your unit. You may purchase a lock at the storage office. We have several types to choose from.

• Do you require a security deposit or application fee?

No. Your only expense is your monthly rental fee.

• What kind of documentation do I need to rent a unit?
A valid driver’s license or an ID with picture such as: a military ID, work ID, passport, or greencard is required to rent a unit.  

• What is the minimum time that I can store for?
The minimum rental period is 1 month.

• What type of payment do you accept?
We accept cash, check, Visa and MasterCard. 

• What payment options are available?

We offer several easy pay options:

• You may make payment online in person

• Make payment online from our this site

• Mail check or money order

• Pay by phone using VISA, Master Card

• Leave check or money order in night drop off box

• We offer monthly autobill service.  If you would like, we can

          bill your credit card each month for the amount due.  You never 

          have to remember to send a check or call with your card number. 

          This option can be stopped with a simple phone call.  

• Payment in advance.  If you know you will be requiring storage

          services for a long period of time, you can pay in advance and 

          receive a discount

• How do I get into my storage unit?

Our security gate is computer controlled and operates 365

days a year.  Each storage unit has a unique access code

which is entered into the keypad upon each entrance and

exit to the facility.  A log of gate traffic is maintained within

the system.

• What are your hours of operation?
Office hours are 9:30am to 5:30pm Monday - Friday  9:30am to 3:30pm Saturday.

We offer gate site access 365 days a year. The hours are seasonal:

Late fall, winter, early spring - 7:00am to 9:00pm.

Late spring, summer, early fall - 6:00am to 10:00pm

We are located on the site of the former Lorain Drive In Theater, around the corner from Mercy Hospital, and 500 feet east of Kolbe Rd. We are across the street from George's Hook & Gun and Lorain Skate World.

Click on the link to the right for more information.

• How long will it take to complete my transaction on move-in day?
The entire move-in process should take less than 20 minutes. Please keep in mind that this time could vary depending on whether there are other customers ahead of you when you arrive.

• Do I need insurance?
You may carry your own insurance (check your homeowner's or renter's policy to see if you are already covered) or apply for insurance coverage from a company that specializes in self-storage insurance.  Insurance is the tenant’s responsibility. We do not offer insurance but below are two companies that provide self storage tenant insurance.  

• Do you sell boxes?
We sell a variety of moving boxes at the storage office.

We sell numerous other moving supplies including:

Bubble wrap

Peanuts

Tape

Rope

• Do you rent trucks?

Yes, not only do we rent trucks but we rent appliance dollies,  furniture 

dollies, and furniture pads.  Click the U-Haul link to see our full line of 

rental possibilities. 

• Will there be a problem with my property getting wet?

We maintain a regular inspection schedule and perform regular maintenance on our roofs.  We have catch basins and storm sewers that drain to our own retention pond before eventually leading to Lake Erie.

• Do you have a problem with varmints?

We have an aggressive program to eradicate insects and rodents from the the storage areas.  Regular treatments are administered to our facility.  We encourage everyone to refrain from storing all food products and unclean appliances with food residue.